The C!A Method:

C!A increases its clients capacity to do more good by focusing on the two things that truly inhibit government performance: our beliefs and our systems.

Changing Beliefs

Transforming government will only happen when enlightenment happens – when we abandon the limiting beliefs that keep us trying the same worn out solutions. As they say in 12 step programs “your best thinking got you here.” The “best thinking” for transforming government – privatization, reorganization, consolidation, accountability and incentive schemes – has got us in the mess we are in. New thinking will get us out. Click for More

  • We are not defective
  • We are not different
  • It is not a people problem

Changing Systems

The problem is capacity, the solution is speed. Our kinked up, twisted, gummed up pipes can’t keep up with the flow of water coming in. We don’t have the capacity to do all the good we want to do in the world. So how do we get more capacity? Go faster. At least 80% faster, which is typically what our clients achieve.

How can you do the vital work of your organization 80% faster? Straighten the pipes. A short, straight pipe moves water faster than a long, kinked up pipe. If the water moves faster, more water gets through. Isn’t this what you do when you are gardening and the water seems to be trickling out of the hose? You un-kink it. The most precious resource in government is your people’s capacity to do good. When the people in system, working together with those affected by the system, come together to create a better system – magic happens. Click for More

Living the Change

The final phase of transformation is to actually live it. If we truly get it, we have the discipline to do it, fail, learn and do it some more then living it can be the easy part. Does that mean we won’t slip back in to our old ways? We won’t sneak a double-cheeseburger or complain that there weren’t enough pickles on it? We won’t meet another operational challenge by reorganizing or solve a structural budget challenge by cutting travel? Of course we will slip. But when we are living it, we slip less and we get back up faster. Click for More